Refund Policy

This Refund Policy explains when and how you can obtain a refund for a purchase of DockDuck (“the App”), offered by Heylel Labs, operated by Martin Pacheco (“DockDuck”, “we”, “us”, “our”). It forms part of, and should be read together with, our Terms of Service. Words written with a capital letter, such as License, Annual Plan and Lifetime License, mean what the Terms say they mean.

Licenses are sold by our Merchant of Record, currently Sold through Link, LLC, formerly known as Lemon Squeezy LLC (the “MoR”). Refunds are issued and processed by the MoR on our instruction, back to your original payment method.

1. 14-day money-back guarantee

We offer a voluntary 14-day money-back guarantee on every purchase, whether it is a Lifetime License or an Annual Plan. If you are not satisfied with the App for any reason, you may request a full refund within fourteen (14) calendar days of your purchase date, no questions asked. Because DockDuck offers a free trial, we encourage you to evaluate it fully before buying; the guarantee is in addition to that trial.

2. Statutory rights (EU / EEA / UK and others)

If you are a consumer in the EU, EEA, or UK, you may have a statutory right of withdrawal of 14 days for distance purchases. For digital content delivered immediately (such as a software download), this statutory right can be waived when you expressly consent to immediate supply and acknowledge that you thereby lose the right of withdrawal, which you may be asked to confirm at checkout. Regardless of any such waiver, we honor the voluntary 14-day money-back guarantee in Section 1. This guarantee is in addition to, and never limits, any mandatory consumer right you have under the law of your country of residence. Part C of the Terms sets out the regional terms that apply to you.

3. How to request a refund

To request a refund, do one of the following within the eligible window:

• Email martin@dockduck.app from the email address used at purchase; or
• Use the refund/receipt link provided by the MoR in your purchase confirmation email.

Please include your order number (and the purchase email) so we can locate and verify your order. We may need to verify your identity before processing.

4. Processing and timing

Once approved, refunds are issued by the MoR to your original payment method. We aim to review requests within 2–3 business days. After a refund is issued, it may take additional time (often 5–10 business days) for your bank or card issuer to post it, which is outside our control.

5. Effect of a refund

When a purchase is refunded, the License bought with it ends and its paid features stop, as Section A9(b) of the Terms says.

6. After the 14-day window

Beyond 14 days, refunds are generally not available, because the free trial and the 14-day guarantee give you ample opportunity to evaluate the App. We may still grant a refund or other remedy at our discretion, for example where a confirmed defect materially impairs the App and we are unable to provide a fix or workaround within a reasonable time.

7. Annual Plan

An Annual Plan is a single payment for one year of License. It does not renew automatically, and we never charge you again unless you choose to buy again. There is nothing to cancel, and so there are no renewal charges to refund (Section A8 of the Terms).

If you choose to buy another year, or a Lifetime License, that is a new purchase, and the 14-day guarantee in Section 1 applies to it from its own purchase date.

8. Duplicate or accidental purchases

If you were charged more than once for the same License, or made an obvious accidental purchase, contact us promptly and we will refund the duplicate or erroneous charge regardless of the 14-day window.

9. Payment disputes

If you think a charge is wrong, please contact us first; most problems are solved within days. As Section A9(c) of the Terms says:

• While a chargeback or payment dispute about your purchase is open, we may suspend the License it paid for.
• If the payment is finally reversed in your favor, the License ends as if it had been refunded.
• If the dispute is decided in our favor, or withdrawn, we restore the License.

A chargeback that is fraudulent, for example after you received a refund for the same purchase, is a breach of the Terms.

10. Contact

Heylel Labs, Martin Pacheco · martin@dockduck.app (in English or Spanish) · https://dockduck.app