Terms of Service

Version 2026-09-29 · Last updated: September 29, 2026 · Effective date: September 29, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Heylel Labs, a sole proprietorship operated by Martin Pacheco (“DockDuck”, “we”, “us”, or “our”). They govern the DockDuck application for macOS (the “App”), your DockDuck account, the websites at dockduck.app and its subdomains (the “Sites”), DockDuck Share, and every related service we provide (together, the “Services”).

What you get from us comes in three separate parts, and these Terms treat them separately:

a license to use the App on your Mac (Section A4);
the entitlement you bought, either a Lifetime License or an Annual Plan, which decides which versions of the App you may use and for how long (Sections A4, A8); and
access to Hosted Services, such as your Account and DockDuck Share, which run on our servers and have their own limits and rules (Section A13 and Part B).

How these Terms are organized.

Part A applies to everyone who uses the Services.
Part B adds the rules for DockDuck Share, the feature that sends files as a web link, for the people who create links and the people who open them.
Part C contains regional terms. Where Part C says something different from Part A or Part B, Part C wins for you.

PLEASE READ THESE TERMS CAREFULLY. IF YOU LIVE IN THE UNITED STATES, SECTION C1 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED, AND EXPLAINS HOW TO OPT OUT.

By downloading, installing, or using the App, creating an account, making a purchase, or creating a Share link, you agree to these Terms. If you do not agree, do not use the Services. Our Privacy Policy explains how we handle personal data, and our Refund Policy explains refunds; both form part of these Terms.

Nothing in these Terms takes away any right you have as a consumer under laws that cannot be changed by contract.

Part A: General Terms

A1. Definitions

“Account” means your DockDuck user account.
“License” means your right to use the App’s paid features under Section A4, bought either as a one-time purchase (“Lifetime License”) or as a one-year purchase (“Annual Plan”).
“License Key” means the key or account entitlement that activates a License.
“Update” means any new version of the App that we make available to you at no extra charge under your License.
“Merchant of Record” or “MoR” means the reseller that sells Licenses to you, currently Sold through Link, LLC, formerly known as Lemon Squeezy LLC (Section A7).
“Hosted Services” means the parts of the Services that run on our servers rather than on your Mac, such as your Account, license validation, and DockDuck Share.
“Your Content” means files, folders, file names, notes, and any other material you access, manage, or send using the Services.
“Consumer” means an individual acting for purposes outside their trade, business, craft, or profession.

A2. Eligibility

(a) You must be at least 16 years old (or older, if your country sets a higher age of digital consent) to use the App.

(b) To create an Account or make a purchase, you must be an adult under the law of your country, or have the consent of a parent or legal guardian, who then accepts these Terms on your behalf.

(d) If you accept these Terms for an organization, you confirm that you are authorized to bind it, and “you” includes that organization.

(e) You may not use the Services if you are barred from doing so under the laws that apply to you, including the sanctions laws in Section A25.

A3. Your Account

(a) Some features require an Account, including DockDuck Share. You agree to give accurate information, keep your email address current, and verify it when we ask.

(b) You are responsible for keeping your password and devices secure, for activity under your Account that results from your own actions or from a failure to protect your credentials, and for telling us promptly at the contact in Section A30 if you think your Account has been used without permission. You are not responsible for unauthorized access caused by a security failure of our own systems.

(d) Deleting your Account. You can delete your Account from your account page. Deletion is scheduled with a 14-day grace period, during which you can cancel it. When it takes effect:

your Account data is deleted as described in the Privacy Policy, and your access to Hosted Services ends;
an Annual Plan is not refunded or shortened; it stays valid until its end date, and you can recover it the same way as a Lifetime License;
a Lifetime License is not given up. We keep a minimal record of your purchase (the email and name used, order number, License Key, product, amount, and dates), both because tax law requires it and so that we can recognize your purchase later. To use your Lifetime License again, write to us from the purchase email and we will restore it. If you want the License itself ended as well, you must ask for that expressly, and we will confirm it with you before doing so.

Deleting your Account does not by itself entitle you to a refund.

A4. License to use the App

(a) Grant. Subject to these Terms and payment of the applicable price, we grant you a personal, non-exclusive, non-transferable, and non-sublicensable license to install and use the App, in object-code form, on Mac computers you own or control, up to the number of Macs stated at purchase (currently three), for your personal use or for internal use in your business. We may end the license only as described in Section A9 (refunds and reversed payments) and Section A24 (termination).

(b) Per person. A License is for one individual. An organization needs one License for each person who uses the App.

(c) Lifetime License. A Lifetime License is perpetual: it has no expiry date and no recurring fee, and it lasts until it ends under Section A9 or A24. It covers:

the version of the App you bought, which you may keep using for as long as your Mac and macOS can run it; and
the Updates described at the time of your purchase. For Lifetime Licenses bought while our Sites describe them as including “all future updates”, this means every new version of DockDuck for macOS that we release, at no extra charge.

We may change what new Lifetime Licenses include (for example, limiting future purchases to a major version), but only by saying so clearly before purchase, and never for Licenses already sold.

(d) What a License does not include. “Lifetime” describes the license to the App. It does not include, and is not a promise of:

Hosted Services without limits, forever, or at no cost to us. Hosted Services are provided under Section A13 and Part B, with the limits that apply to your plan;
separate products, such as an app for another platform, a different edition (for example, a version for teams or businesses), or a successor product sold under a different name; or
optional paid add-ons or premium services that we offer separately and describe as not included in the License.

(e) Annual Plan. An Annual Plan gives you the License, including the latest version of the App, for one year from purchase (Section A8). When it ends, the App returns to its unlicensed state until you buy another year or a Lifetime License.

(f) Reservation of rights. The App is licensed, not sold. We and our licensors keep all rights not expressly granted.

A5. Restrictions

You must not, and must not help anyone else to:

(a) copy the App (except as needed to install it and for a normal backup), or sell, rent, lend, sublicense, distribute, or transfer the App or a License Key;

(b) reverse engineer, decompile, or disassemble the App, except to the extent the law expressly allows it despite this restriction (for example, for interoperability under EU Directive 2009/24/EC);

(d) remove or alter any proprietary notice;

(e) circumvent, disable, or tamper with licensing, activation, trial, code-signing, or security mechanisms, or distribute tools or modified copies that do so;

(f) use a License beyond its authorized number of Macs, or share a License Key publicly;

(g) copy the App’s code, design, or content to build a competing product, or provide the App’s functionality to others as a hosted or managed service. This does not restrict independent development, or analysis the law allows; or

(h) use the Services in violation of any law or anyone else’s rights.

A6. Free trial

(a) We may offer a free trial of the App’s paid features. Its length is shown in the App (currently 14 days, which you can extend once by 7 days by verifying your email address). A trial is limited to one per person and per Mac.

(b) When the trial ends, paid features stop until you buy a License. A trial never turns into a paid purchase automatically; we never charge you unless you choose to buy.

A7. Purchases and the Merchant of Record

(a) Licenses are sold by our Merchant of Record, currently Sold through Link, LLC, formerly known as Lemon Squeezy LLC, 222 South Main Street, Suite 500, Salt Lake City, UT 84101, USA. The MoR is the seller of record: it processes your payment, issues your receipt, and calculates, collects, and remits applicable taxes (such as VAT, GST, and sales tax). Your purchase is also subject to the MoR’s buyer terms, shown at checkout. If we change the MoR, the reseller named at checkout and on your receipt is the MoR for that purchase.

(b) Prices are shown at checkout in your currency, including or excluding tax as the law of your country requires. We may change prices for future purchases; a change never affects a purchase already made.

(c) If a price is shown by obvious mistake, we or the MoR may cancel the order and refund you in full before the License is delivered.

(d) Discount codes are personal, single use unless stated otherwise, have no cash value, cannot be combined unless stated, and expire on the date shown.

A8. Annual Plan: no automatic renewal

(a) One payment, one year. An Annual Plan is a single payment for one year of License, starting on the day of purchase. It does not renew automatically, and we never charge you again unless you choose to buy again. There is nothing to cancel.

(b) Before it ends. We may email you before your Annual Plan ends, with a link to buy another year or a Lifetime License, at the prices shown at that time.

(d) Refunds are covered by the Refund Policy and Part C.

A9. Refunds and reversed payments

(a) Refunds are governed by the Refund Policy, which includes a 14-day money-back guarantee on every purchase. We instruct the MoR to issue them to your original payment method. This guarantee is in addition to, and never limits, any statutory right you have (see Part C).

(b) When a purchase is refunded, the License bought with it ends and its paid features stop.

(c) Payment disputes. If you think a charge is wrong, please contact us first; most problems are solved within days. While a chargeback or payment dispute about your purchase is open, we may suspend the License it paid for. If the payment is finally reversed in your favor, the License ends as if it had been refunded. If the dispute is decided in our favor, or withdrawn, we restore the License. A chargeback that is fraudulent, for example after you received a refund for the same purchase, is a breach under Section A24.

A10. Updates

(a) The App checks for and installs Updates using the open-source Sparkle framework. Some Updates fix security problems and may be needed to keep using Hosted Services safely.

(b) We may add, change, or remove features in Updates. We will not remove a core feature of the App you paid for without a valid reason (such as security, legal requirements, or a change by Apple or a third party we depend on), and Part C may give you rights if a change negatively affects you.

(c) We support the App on the versions of macOS stated on the Sites. We may end support for older macOS versions in future Updates; versions of the App you already have keep working as they did.

A11. Features that act on your files

The App manages files on your Mac and on devices and servers you connect. Some actions are powerful by design. You agree that:

(a) You decide what happens to your files. Moving, renaming, replacing, compressing, extracting, moving to the Trash, and deleting immediately act on real data. Deleting immediately and emptying the Trash cannot be undone.

(b) Folder rules run automatically. When you turn on a rule, you instruct the App to carry out its actions (such as moving, renaming, tagging, or moving to the Trash) on every matching file without asking again for each file, including when the folder changes later. The App shows a preview and offers undo where it can, but undo is not guaranteed, for example once files have changed elsewhere. Review rules before turning them on.

(c) Batch operations (such as renaming, moving, or deleting many files at once) apply to every item you selected.

(d) The built-in terminal runs your own login shell with your user privileges, exactly like the macOS Terminal. The commands you type, and their effects, are yours.

(e) Assistants you connect. The App can let an AI assistant or other program operate DockDuck on your behalf. This connector is off by default; you turn it on in Settings, the App asks you to approve each program before it can act, the program acts with your permissions, and you can turn the connector off at any time. We do not provide or control third-party assistants and are not responsible for their decisions or their services, which their own terms govern. This does not exclude our responsibility for defects in DockDuck itself, which Sections A21 and A22 govern.

(f) Keep backups. Keep current backups of important data (for example with Time Machine). The App is not a backup system.

A12. Devices, servers, and cloud folders you connect

(a) You may connect only devices, servers, accounts, and shared folders you own or are authorized to access. You are responsible for complying with their terms and with the law when you do.

(b) Server logins (SFTP, SMB, FTP, WebDAV) and the server keys and certificates you trust are stored in your Mac’s Keychain. Logins are sent only to the server you connect to; they never pass through our servers.

(c) iPhone and iPad. The App reads connected Apple devices using the pairing that macOS already established. Use it only with devices you own or are authorized to access.

(d) Cloud folders. The App shows cloud services (such as iCloud Drive, Dropbox, Google Drive, OneDrive, and Box) only through the folders and macOS file-provider features that their own apps install on your Mac. The App never signs in to your cloud accounts, and those services’ terms apply to your use of them.

(e) macOS permissions such as Full Disk Access or Accessibility are granted by you in System Settings and can be revoked there at any time. Some features do not work without them.

A13. Hosted Services

(a) Hosted Services run on third-party infrastructure and may be unavailable at times, for example during maintenance or outages. We work to keep them reliable but do not promise uninterrupted availability.

(b) Hosted Services have usage limits, which may depend on your plan and are shown in the App or on the Sites. We may change them for good reasons, such as cost, abuse, security, or legal requirements, as described in Part B for DockDuck Share.

(c) If we decide to discontinue a Hosted Service, we will give at least 90 days’ notice in the App or by email, except where immediate action is required by law or to prevent serious harm. The App’s local features keep working without Hosted Services.

A14. License validation and anti-piracy

The App contacts our servers to activate and validate Licenses and trials. To count your Macs, it sends a device identifier that the App derives from your Mac’s hardware identifier with a one-way function, so it does not reveal the hardware identifier, your name, or your files. The App may also check that its own code is intact and has not been modified. We may suspend or end a License, as Section A24 describes, if it was obtained by fraud, shared publicly, used beyond its allowed Macs, or used with a copy of the App modified to get around licensing, activation, or security.

A15. Privacy

The App manages your files locally on your Mac. We do not receive your files, their names, or their contents, except files you choose to send with DockDuck Share, as described in Part B. Our Privacy Policy describes the limited data we process and your rights.

A16. Intellectual property

(a) The App, the Sites, the DockDuck name and logo, and all related materials belong to us or our licensors and are protected by intellectual property laws.

(b) You keep all rights in Your Content. We claim no ownership of it.

(c) If you send us suggestions or feedback, you allow us to use them freely, without obligation to you. We will not publish your name with them without your permission.

(d) Mac, macOS, Finder, iPhone, iPad, and iCloud are trademarks of Apple Inc., registered in the U.S. and other countries. DockDuck is not affiliated with or endorsed by Apple or by any cloud or service provider named in the App.

A17. Third-party and open-source components

The App includes open-source software, including the Sparkle update framework, the Citadel SSH library, and SwiftNIO and related libraries, each provided under its own license (such as the MIT or Apache 2.0 license). Those licenses govern their components and, where they conflict with these Terms for that component, they control. Their license texts and notices are listed in the App, under Settings, About, Acknowledgements.

A18. Acceptable use

You must use the Services lawfully. You must not use them to:

(a) break into, disrupt, or probe the security of any system or network, including ours;

(b) access data, devices, or accounts you are not authorized to access;

(d) infringe anyone’s intellectual property, privacy, or other rights; or

(e) create, store, or send unlawful material.

DockDuck Share has additional rules in Section B5.

A19. Beta features

We may offer features marked as beta, preview, or experimental. They may be incomplete, change, or be removed, and are provided “as is”.

A20. Communications

(a) We send you service messages about your Account, purchases, security, and important changes to the Services. You cannot opt out of these while you have an Account, because they are part of the Services.

(b) We may send you news about DockDuck, such as release announcements and offers, where the law allows. Every marketing email has a link to unsubscribe, and you can also turn them off in your account settings.

A21. Disclaimer of warranties

This Section is subject to Part C and to consumer rights that cannot be excluded by contract.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT FILES SENT THROUGH DOCKDUCK SHARE WILL REACH THEIR RECIPIENTS. YOU ARE RESPONSIBLE FOR KEEPING BACKUPS OF YOUR DATA.

A22. Limitation of liability

This Section is subject to Part C and to consumer rights that cannot be excluded or limited by contract.

(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE WERE ADVISED OF THEIR POSSIBILITY.

(b) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (ii) USD 50.

(c) The limits in (a) and (b) never apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for our intentional misconduct or gross negligence, or to any other liability that cannot be excluded or limited by law.

A23. Indemnity

To the extent permitted by law, you will indemnify and hold harmless us and our owners, employees, and contractors from third-party claims, and the related losses and reasonable legal costs, arising from Your Content, your misuse of the Services, or your violation of these Terms, the law, or anyone’s rights. If you are a Consumer, this Section applies only to the extent your local law allows.

A24. Suspension and termination

(a) By you. You can stop using the Services at any time, uninstall the App, or delete your Account (Section A3).

(b) By us. We reserve the right to suspend or terminate your Account, your License, or your access to any Hosted Service (including DockDuck Share), temporarily or permanently, if we believe in good faith that you, or someone using your Account:

created, stored, or sent child sexual abuse material, or otherwise sexually exploited or endangered a child (Section B7(h) applies);
used the Services for any other illegal purpose, or to send material that is illegal where it is sent or received;
sent malware, or took part in phishing, fraud, or a scam;
infringed intellectual property, including by repeatedly being the subject of valid infringement notices (Section B7(f));
harassed or threatened anyone, shared intimate images without consent, or shared other people’s personal data without the right to do so;
impersonated another person or organization;
attacked, probed, or disrupted the Services, or evaded their limits or security, including by opening several Accounts;
obtained a License or trial by fraud, shared a License Key publicly, used a copy of the App modified to get around licensing, or made a fraudulent chargeback (Section A9(c)); or
otherwise materially breached these Terms or the Share rules in Part B;

or when a court or competent authority orders it, or when it is necessary to protect other users, third parties, or the Services from serious harm.

(c) How we act. We choose a response proportionate to the seriousness of the case: removing specific content, suspending Share, or suspending or terminating the Account and License. For serious cases (items 1 to 3 above) we may act immediately and without prior notice. Unless the law, the safety of others, or an investigation prevents it, we will tell you what we did and why, and you may respond as described in Section B7(e).

(d) Refunds and new accounts. If we terminate your Account or License because of your breach, you are not entitled to a refund, except where the law requires it, and you may not create a new Account or buy a new License without our written permission. If we terminate for reasons other than your breach, we will refund the unused part of any prepaid Annual Plan.

(e) Effect. On termination, your License ends and you must stop using the paid features. Sections A5, A16, A21 to A23, A28, A29, B6, B7(h), B12, and B13 survive, as do any rights already accrued.

A25. Export controls and sanctions

The App includes encryption. You confirm that you are not located in a country or region subject to comprehensive sanctions by the United States, the European Union, the United Kingdom, or the United Nations, that you are not on a government restricted-party list, and that you will not use or export the App in violation of export-control or sanctions laws. Our MoR and infrastructure providers are subject to these laws too, so we may be unable to sell Licenses or provide Hosted Services in some places.

A26. U.S. government end users

The App is “commercial computer software” and its documentation is “commercial computer software documentation” under FAR 12.212 and DFARS 227.7202. U.S. government users receive only the rights granted to all users under these Terms.

A27. Force majeure

We are not responsible for failures or delays caused by events beyond our reasonable control, such as natural disasters, outages of internet or hosting providers, acts of government, or war.

A28. Governing law and disputes

(a) General rule. Unless Part C provides otherwise for your region, these Terms are governed by the laws of Mexico, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods, and the courts of Mexico City, Mexico have jurisdiction.

(b) Consumers. If you are a Consumer, you keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of your country where your local law allows it.

(c) Talk to us first. Most problems are solved quickly by email. Before starting formal proceedings, please contact us at the address in Section A30 and give us a chance to fix it.

A29. General

(a) Changes to these Terms. We may update these Terms, for example to reflect new features or legal requirements. Each version has a version identifier (its date), which is the same in every language. We post the new version on this page. For material changes, we give at least 30 days’ notice in the App or by email before they take effect, and we may ask you to accept them. If you do not agree, you may stop using the Services. When a change is required immediately by law, by a court or authority, or to fix a serious security problem, it may take effect sooner, and we will tell you as soon as we reasonably can. Changes never apply retroactively.

(b) Assignment. You may not transfer your rights under these Terms without our consent. We may transfer them as part of a reorganization, including to a company we form, a merger, or an asset sale, provided your rights are not reduced.

(c) Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is limited to the minimum necessary.

(d) No waiver. Not enforcing a provision is not a waiver of it.

(e) Entire agreement. These Terms, including Parts B and C, the Privacy Policy, and the Refund Policy, are the entire agreement between you and us about the Services.

(f) Language. We publish these Terms in several languages, all with the same version identifier. Where your local law requires the version in your language to prevail (as in Mexico, Section C6), it does; otherwise, if there is a conflict, the English version controls.

(g) Electronic contract. You agree to conclude these Terms electronically and to receive notices electronically, by email or in the App.

(h) No third-party beneficiaries, except as stated in Section A23.

(i) Relationship. Nothing in these Terms creates a partnership, employment, or agency relationship.

A30. Contact

Heylel Labs, Martin Pacheco Email: martin@dockduck.app (in English or Spanish) Website: https://dockduck.app

Part B applies to DockDuck Share (“Share”): the App feature that sends files as a web link, and the download pages at https://share.dockduck.app. Sections B1 to B9 apply to you when you create a link (a “Sender”). Section B10 applies to you when you open or download from a link (a “Recipient”). Sections B11 to B13 apply to both.

(a) A transfer service, not storage. Share delivers a copy of a file to the people you choose, for a short time. Every link expires (currently 24 hours or 7 days, as you choose) and the file is then deleted, as Section B9 describes. Share is not cloud storage, a backup, or an archive. Always keep your own copy of anything you send.

(b) We do not choose what is sent. Senders decide what to upload and who receives the link. We host the file only to transmit it at the Sender’s request. We do not review files before they are sent and have no general obligation to monitor them.

(c) Every link is end-to-end encrypted. There is no option to turn encryption off. The App encrypts on your Mac, before upload, the file’s contents, its name, the note, and the preview image. The key is part of the link, after the ”#” sign. Browsers do not send that part of a link to any server, and our download page reads it only inside the Recipient’s browser. As a result, we cannot open, read, scan, or recover your files, and we cannot recover a lost link. Some information is still visible to us because we need it to run Share: the size of the encrypted upload, the general kind of file (such as image, video, or document, used to choose the icon on the page), the number of files, the expiry, whether a password is set, download counts, your Account, and the name shown to Recipients if you choose to show it. If someone gives us the full link, for example with a report, we can open that file.

(d) Passwords are an additional access control on our servers, not part of the encryption. We store them only as a secure hash.

(e) Anyone with the link can open it. A link works like a key: anyone who has the full link (and the password, if you set one) can view and download the file, including people it was forwarded to. You are responsible for who you give it to.

(a) Share is available only to adults who hold an active paid License and are signed in to an Account with a verified email address. It is not included in the free trial.

(b) Before your first link, the App shows you these Share terms and asks you to accept them. We record the version you accepted and when, on your Mac and on your Account. When Part B changes materially, the App asks you to accept the new version before your next link.

B3. Allowances and limits

(a) Share is subject to the limits shown in the App, which may differ by plan, currently:

Limit	Current value
Maximum size per link	2 GB
Total sent per calendar month	10 GB
Links per calendar month	200
Downloads per link	500
Link lifetime	24 hours or 7 days

Sizes are decimal (1 GB = 1,000,000,000 bytes). Unused allowance does not carry over and has no cash value.

(b) Share is a Hosted Service with real, recurring costs. Your License lets you use Share within the limits that apply to your plan from time to time; it is not a promise of any amount of transfer or storage forever. We may offer different allowances, features, or tiers for different Licenses, plans, or products, and we may change limits for good reasons (such as cost, abuse, security, or legal requirements). We will not reduce the allowance of an existing License without at least 30 days’ notice.

B4. Sender responsibilities

You are solely responsible for what you send and to whom. For every file, file name, note, preview, and account name you share, you confirm that:

(a) you own it or have every right and permission needed to send it;

(b) sending it does not infringe anyone’s copyright, trademark, trade secret, privacy, publicity, or other rights;

(c) if it contains other people’s personal data, you have a lawful basis to share it with your recipients (see Section B8);

(d) sending it is allowed under any export-control, sanctions, confidentiality, professional-secrecy, or sector rules that apply to it; and

(e) it complies with Section B5.

You are responsible for keeping your links and passwords safe and for every link created from your Account.

You must not use Share to send, store, or make available anything that, or to do anything that:

(a) sexually exploits or endangers children, including child sexual abuse material (CSAM) in any form, including drawn, animated, or computer-generated. We have zero tolerance for it: see Section B7(h);

(b) is malware, spyware, ransomware, or any code designed to damage, take over, or gain unauthorized access to a device, account, or data;

(c) is part of phishing, fraud, or a scam, including files or notes that imitate another person, company, bank, government, or DockDuck;

(d) infringes intellectual property, including pirated or cracked software, films, music, books, games, or courses;

(e) contains non-consensual intimate imagery, harasses or threatens anyone, incites violence, or promotes terrorism or violent extremism;

(f) contains personal data you have no right to share, such as doxxing material, leaked databases, stolen credentials, or other people’s identity documents;

(g) is illegal where you are, where your recipients are, or in Mexico or the United States;

(h) uses your account name, note, or preview to impersonate someone else;

(i) uses Share as a public file host or distribution network (for example, posting links on public sites to distribute files to strangers at scale) rather than to send files to people you choose;

(j) evades limits or security, including by splitting files or opening several Accounts to get around allowances, creating links outside the App, or probing Share’s security; or

(k) sends file formats the App blocks (such as Windows executables), or disguises a file to get around that block.

B6. License you give us

You keep all rights in the files you send. You grant us a worldwide, non-exclusive, royalty-free license, only for as long as the file exists under Section B9 plus any preservation period the law requires, to store, copy, encrypt, transmit, and display (as a preview) your files and notes solely to operate Share for you and your recipients, to comply with the law, and to enforce these Terms. We do not use your files for advertising, to train machine-learning models, or for any other purpose.

B7. Reports, removal, and enforcement

(a) Reports. Anyone can report a link from its download page, or by email to safety@dockduck.app. An email notice should include the link, why the content is illegal or breaks these Terms, the name and email of the person reporting (not required for reports of child sexual abuse material), and a statement that the notice is accurate and made in good faith. So that a single anonymous report cannot take down someone else’s file, a reported link normally stays available while we review it. A link reported by several different people may be paused automatically until we review it.

(b) What we can review. To decide a report, we see only the information listed in Section B1(c), unless the person reporting gives us the full link, in which case we may examine the file.

(c) What we may do. If we believe in good faith that a link or Account breaks these Terms or the law, or puts recipients or others at risk, we may pause or remove the link, delete the file (or preserve it where Section B7(h) or B12 requires), limit or suspend your use of Share, and suspend or terminate your Account or License under Section A24. Removing a link for a violation does not entitle you to a refund, except where the law requires it.

(d) Notice and reasons. When we remove or restrict your link or Account, we tell you by email what we restricted, why, and which rule or law applies, unless the law forbids it or telling you would put someone at risk or compromise an investigation (always in the cases of Section B7(h)).

(e) Your right to respond. If you think we made a mistake, reply to our notice or write to safety@dockduck.app within 6 months. A person reviews every response. This does not limit your right to go to court or to use any dispute-resolution body available to you under Part C.

(f) Repeat infringers. We terminate the Share access, and where appropriate the Account, of Senders who are repeatedly the subject of valid infringement notices.

(g) Bad-faith reports. Knowingly false or abusive reports may lead us to disregard future reports from the same source and may expose the person filing them to legal liability.

(h) Child sexual abuse material: zero tolerance. If we become aware of apparent child sexual abuse material, or of any sexual exploitation of a child, in connection with your Account or your links:

we report it to the U.S. National Center for Missing & Exploited Children (NCMEC), which makes reports available to law enforcement agencies around the world, and to the competent authorities of Mexico and of any other country where the law requires it or we consider it necessary to protect a child;
the report includes the relevant information we hold, which may include your name, email address, Account and License details, purchase records, IP addresses, device identifiers, the details of your links, the reports we received and, where we have access to it, the content itself;
we preserve that information and content securely for as long as the law requires or the competent authorities ask, even after the link expires and even if you delete your Account;
your Account and License are terminated immediately and permanently, without prior notice and without a refund, and all your links stop working; and
we do not notify you, before or after the report, unless the law requires us to, and we cooperate with the competent authorities.

Nothing in these Terms, including our commitments on notice, encryption, data retention, or privacy, limits this Section.

B8. Personal data in the files you send

(a) You decide what personal data goes into the files you send and who receives it. For that data, you are the controller (or its equivalent under your local law), and we act only on your instructions, as a service provider that hosts and transmits it. Because every file is end-to-end encrypted, we have no access to the contents.

(b) How we process data about Share (your Account, link details, download counts, reports, and technical data such as IP addresses used for security and rate limiting) is described in the Privacy Policy.

(c) If you use Share to send personal data on behalf of an organization that needs a data-processing agreement, contact us before doing so.

(d) Recipients see the file, its name, the note, the preview, and, if you leave “Show my name” on, your account name. They never see your email address.

B9. Expiry, deletion, and delivery

(a) When a link expires, or when you revoke it, it stops working immediately for everyone.

(b) The file is deleted from our storage when you revoke the link or we remove it, and in every case no later than 7 days after it was uploaded, whichever comes first. Our storage provider may take a short additional period to erase deleted data from its systems. We do not keep backups of shared files, and download pages do not cache them.

(c) The link’s details (such as its dates, size, download count, and any reports) are kept for 60 days after the link expires, so we can calculate monthly allowances, handle reports, and prevent abuse, and then deleted, except where Section B7(h) or B12 requires us to preserve them.

(d) No delivery guarantee. We work to make Share reliable but do not guarantee that a link will be available at any given moment, that an upload or download will complete, or that a file will not be lost or damaged before it expires. Deletion is permanent. Always keep your original file.

B10. Terms for Recipients

If you open a Share link or download from one, the following applies to you, whether or not you use DockDuck:

(a) The file comes from the Sender, not from us. We do not create, check, or vouch for files, notes, or names on Share pages. The name shown after “From” is chosen by the Sender and is not verified by us.

(b) Be careful with what you download. Open only files you expected from people you trust. A file can contain malware or be part of a scam even if it looks legitimate, and encrypted files cannot be scanned by us or anyone in between. You download and open files at your own risk.

(c) Rights in the file. Receiving a file gives you no rights in it beyond those the Sender or the rights holder grants you.

(d) Report problems with the Report button on the page, or as Section B7(a) describes.

(e) No account and no tracking. You do not need an account. We process your IP address and basic technical data only to deliver the file, prevent abuse (such as password guessing), and handle reports, as the Privacy Policy describes. Share pages have no advertising trackers.

(f) Sections A21, A22, A27, A28, A29, and Part C apply to your use of Share pages, always subject to the mandatory consumer law of your country.

B11. Copyright notices

We respond to notices of alleged copyright infringement on Share. If you are in the United States, your notice should include the elements required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)); elsewhere, it should include the same information. Send it to copyright@dockduck.app.

A notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) the Share link or links you believe infringe; (4) your name, postal address, telephone number, and email address; (5) a statement that you believe in good faith that the use is not authorized by the owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

If your link was removed and you believe it was a mistake or a misidentification, you may send a counter-notice to the same address, including: your signature; the link that was removed; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; your name, address, and telephone number; and your consent to the jurisdiction of the U.S. federal district court for your address (or, if you are outside the United States, any judicial district in which we may be found) and to accept service from the person who sent the notice. Because links expire within days, a removed link usually cannot be restored; once the matter is resolved, you may create a new one.

Notices about works protected under Mexican law are handled under the same procedure, in accordance with the notice and takedown provisions of the Ley Federal del Derecho de Autor. Anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for damages.

B12. Legal requests and preservation

We disclose data about Share when we believe in good faith that the law requires it (for example, a valid court order that applies to us), when necessary to prevent imminent harm to a person, and, without a court order, in the cases of Section B7(h). Because every link is end-to-end encrypted, we cannot disclose contents we do not have. We may preserve data about a specific link or Account beyond its normal deletion date when we receive a valid preservation request or the law requires it, including for reports to NCMEC. Except in the cases of Section B7(h), or where the law or an investigation prevents it, we tell affected users before disclosing their data.

In addition to Sections A22 and A23, and to the extent permitted by law:

(a) we are not liable for the content of files sent by others; for the loss of a file after its link expires, is revoked, or is removed under these Terms; for the consequences of a link or password being shared, forwarded, or leaked by anyone other than us; or for harm caused by a file a Recipient chose to download or open; and

(b) as a Sender, you will indemnify us and our owners, employees, and contractors against third-party claims (including from Recipients, rights holders, and authorities) arising from what you shared or from your breach of Sections B4 or B5.

Part C: Regional Terms

Sections C1 to C6 contain terms for specific countries and regions. If you live anywhere else, Section C7 applies.

C1. United States

C1.1 Governing law

For users who live in the United States, the Federal Arbitration Act governs Section C1.2, and the laws of the state where you live govern everything else in these Terms, in place of Section A28(a).

C1.2 Arbitration agreement and class action waiver

Please read this carefully. It affects your rights.

(a) Informal resolution first. Before starting arbitration or a court case, you and we each agree to send the other a written notice describing the dispute and the relief requested, and to try in good faith to resolve it for 60 days. Send your notice to martin@dockduck.app; we will send ours to the email on your Account or your purchase. Deadlines for bringing a claim are paused during this period.

(b) Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (for Consumers) or its Commercial Arbitration Rules (for others), available at www.adr.org. The arbitrator, and not a court, decides questions about the scope, enforceability, and validity of this arbitration agreement, except as stated in Section C1.2(e).

(c) Exceptions. Either of us may instead (i) bring an individual claim in small claims court if it qualifies, and (ii) seek an injunction in court to stop infringement or misuse of intellectual property.

(d) Hearings and fees. Arbitration may be conducted by video or in the county where you live. Payment of filing, administrative, and arbitrator fees follows the AAA rules; for Consumer claims, we pay the costs the AAA rules require the business to pay. The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking it and only to the extent needed for that party’s claim.

(e) Class action waiver. YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If a court decides this waiver is unenforceable for a particular claim or remedy, that claim or remedy (and only that one) will be severed and decided in court, after the individual arbitration is complete. A court, not an arbitrator, decides disputes about this Section C1.2(e).

(f) Mass filings. If 25 or more similar demands for arbitration are filed against us by the same or coordinated counsel, the AAA’s Mass Arbitration Supplementary Rules apply, and the demands may be administered in batches. This does not limit your right to bring your individual claim.

(g) Jury trial waiver. If a Dispute proceeds in court rather than in arbitration, you and we waive any right to a jury trial, to the extent permitted by law.

(h) 30-day right to opt out. You can opt out of this arbitration agreement by emailing martin@dockduck.app, from the email on your Account or purchase, within 30 days after you first accept a version of these Terms containing this Section C1.2, with the subject “Arbitration opt-out” and your name. Opting out does not affect any other part of these Terms.

(i) Changes. If we change this Section C1.2 after you accepted it, you may reject the change by emailing us within 30 days; the version you last accepted then continues to apply to you.

(j) Venue for court claims. Claims not subject to arbitration, and any action to enforce an arbitral award, may be brought in the state or federal courts for the county where you live.

C1.3 California residents

Under California Civil Code § 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

C1.4 Residents of other states

Some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so some of Sections A21 and A22 may not apply to you. Provisions of these Terms apply only to the extent permitted by your state’s law; for residents of New Jersey, the limitations in Sections A21 to A23 apply only as permitted by New Jersey law.

C2. Canada

(a) Consumer law. You keep all rights under the consumer protection law of your province, which cannot be waived by contract.

(b) Quebec. If you are a Consumer in Quebec: (i) the arbitration agreement and class action waiver in Section C1.2 do not apply to you; (ii) Sections A21 to A23 apply only to the extent permitted by the Quebec Consumer Protection Act, which does not allow a merchant to exclude liability for its own acts; (iii) we notify you of changes to these Terms at least 30 days in advance, describing the new clause and the old one, and you may refuse the change by ending the contract without cost; and (iv) you may bring proceedings before the courts of Quebec.

(c) Ontario and other provinces. Where provincial law makes pre-dispute consumer arbitration or class action waivers unenforceable (for example, the Ontario Consumer Protection Act, 2002), Section C1.2 does not apply to Consumers in that province.

C3. European Union, European Economic Area, and Switzerland

C3.1 Right of withdrawal

(a) As a Consumer, you have the right to withdraw from a purchase within 14 days without giving any reason. The period runs from the day the contract is concluded.

(b) Under EU law, this right ends for digital content once supply begins, if you expressly agreed to immediate supply and acknowledged losing the right. Regardless of that, we honor withdrawals within 14 days of purchase with a full refund, under our 14-day money-back guarantee. The guarantee is in addition to your statutory rights and never limits them.

(c) To withdraw, tell us or the MoR clearly (for example, by email to martin@dockduck.app, through the link in your receipt, or through the withdrawal function the MoR provides). You may use this model form, but you do not have to:

To Heylel Labs, martin@dockduck.app: I hereby give notice that I withdraw from my contract for the following digital content: DockDuck License. Ordered on: [date]. Name: [name]. Email used for the purchase: [email]. Date: [date].

(d) We or the MoR will refund all payments received from you, using the same payment method, within 14 days of receiving your withdrawal, at no cost to you. Your License then ends.

C3.2 Legal guarantee of conformity

You have the statutory rights provided under Directive (EU) 2019/770 on digital content and digital services, as implemented in your country: the App and the Hosted Services must be as described, fit for their purpose, and supplied with the updates, including security updates, needed to keep them in conformity for the period you can reasonably expect. If they are not, you are entitled to have the defect fixed within a reasonable time, and, if that is not possible or is not done, to a price reduction or to end the contract. Nothing in Sections A21 or A22 limits these rights.

C3.3 Changes to the Services

We modify the App or Hosted Services beyond what is needed to keep them in conformity only for a valid reason (such as security, legal requirements, or changes by third parties we depend on), at no extra cost to you, and with clear information. If a change negatively affects your access to or use of what you paid for in more than a minor way, we tell you in advance on a durable medium, and you may end the contract free of charge within 30 days of the change and receive a refund of any unused prepaid amount.

C3.4 Liability

Section A22 does not apply to Consumers in the EU, EEA, or Switzerland to the extent it conflicts with mandatory law. In particular, we are liable without limitation for intent and gross negligence, for injury to life, body, or health, under product liability law, and under any guarantee we gave.

Germany and Austria. For slight negligence, we are liable only for the breach of an essential contractual obligation (an obligation whose fulfillment makes proper performance of the contract possible and on whose fulfillment you may regularly rely), and our liability is limited to the damage that was foreseeable and typical for this type of contract when it was concluded. This limitation does not apply to injury to life, body, or health.

C3.5 Governing law and courts

The choice of Mexican law in Section A28(a) does not deprive you of the protection of the mandatory provisions of the law of your country of residence. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only there.

C3.6 Dispute resolution

You may refer a complaint to your national consumer authority or to an out-of-court dispute resolution body recognized in your country. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

C3.7 Digital Services Act

For DockDuck Share, we provide a hosting service under Regulation (EU) 2022/2065 (the Digital Services Act). Our single point of contact for the authorities of the Member States, the European Commission, the European Board for Digital Services, and users is safety@dockduck.app, in English or Spanish. Section B7 describes how anyone can notify us of illegal content, how we decide, and how we inform the Sender with a statement of reasons. We do not use automated tools to decide on Share content, other than pausing a link automatically after several independent reports, as Section B7(a) describes. Where we become aware of information giving rise to a suspicion of a criminal offense involving a threat to the life or safety of persons, we inform the competent authorities.

C3.8 Switzerland

For Consumers in Switzerland, Sections A21 and A22 do not exclude liability for intentional acts or gross negligence, or any other liability that Swiss law does not allow to be excluded. Our 14-day money-back guarantee applies even though Swiss law does not generally provide a right of withdrawal for online purchases.

C4. United Kingdom

(a) Your statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair or replacement, or, if that is not possible, to a price reduction, and to compensation where faulty digital content damages your device or other digital content and we did not use reasonable care and skill. Nothing in these Terms affects your statutory rights.

(b) Cancellation. You have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It ends for digital content once supply begins with your express consent and acknowledgment, but our 14-day money-back guarantee still applies, and you can cancel as described in Section C3.1(c).

(c) Liability. Section A22 does not limit liability that cannot be limited under the Consumer Rights Act 2015. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

(d) Courts. These Terms are governed by Mexican law, but you keep the protection of mandatory UK consumer law and may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, depending on where you live.

(e) Online safety. For DockDuck Share, we take proportionate measures to address illegal content, including the reporting and complaints processes in Section B7.

C5. Australia and New Zealand

(a) Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our services, including Hosted Services, also come with guarantees that cannot be excluded under the Australian Consumer Law: for a major failure with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. Sections A21 to A23 apply only to the extent permitted by the Australian Consumer Law.

(b) New Zealand. If you are a Consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that these Terms do not limit. If you acquire the Services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law.

C6. Mexico

(a) Consumer protection. If you are a Consumer in Mexico, the Ley Federal de Protección al Consumidor applies, and you may file a complaint with the Procuraduría Federal del Consumidor (PROFECO). Any clause of these Terms that, under that law, is invalid in an adhesion contract has no effect against you.

(b) Right to revoke. You keep any right to revoke your purchase that the law gives you. Our 14-day money-back guarantee applies in every case.

(c) Marketing. You may ask us at any time not to send you marketing information, and we will respect that request, as Section A20 describes. We do not share your data with third parties for their marketing.

(d) Language. The Spanish version of these Terms, with the same version identifier, prevails for Consumers in Mexico.

(e) Courts. Disputes are resolved by the competent courts of Mexico City, without prejudice to PROFECO’s authority and to your right to bring proceedings where the law allows.

C7. All other countries

(a) Your mandatory rights. If you are a Consumer, you keep every right that the law of your country of residence gives you and that cannot be excluded or limited by contract, including any statutory right to cancel a purchase, any statutory guarantee, and any right to bring proceedings in your local courts. Any clause of these Terms that your law considers abusive or void has no effect against you, and the rest of these Terms still applies.

(b) Our guarantee. Our 14-day money-back guarantee applies in every country. Where your law gives you a longer period or wider rights, those apply.

(c) Share availability. DockDuck Share may be unavailable in some countries, for example where local law requires licenses we do not hold or obligations incompatible with end-to-end encryption, as may be the case in mainland China or Russia. Where that is the case, the App’s local features keep working under your License.